TO: LINDA REICH, CITY MANAGER
FROM: KIM SAO, DIRECTOR OF FINANCE
SUBJECT
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Award a Professional Services Contract for Software Hosting and Technical Support Services.
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RECOMMENDATION
Award a professional services agreement to Thirkettle Corporation dba Aqua-Metric Sales Company, Riverside, CA for $266,477.69 for Software Hosting and Technical Support Services; and authorize the City Manager to execute all necessary documents on behalf of the City.
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FISCAL IMPACT
Sufficient funds are included in the FY 2026-27 Adopted Budget in the Water Fund.
CITY OF CHINO MISSION / VISION / VALUES / STRATEGIC ISSUES
The recommendation detailed above further the City’s values and strategic issues that serve as key pillars on which identified priorities, goals, and action plans are built, by fostering:
• Superior Customer Service
• Financial Stability
• Responsible Long-Range Planning
• Effective Technology
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Revenue: Click or tap here to enter text. |
Expenditure: 5203100 - 43070 |
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Transfer In: Click or tap here to enter text. |
Transfer Out: Click or tap here to enter text. |
BACKGROUND
The City of Chino utilizes Aqua-Metric Sales Company (Aqua-Metric) for software hosting and technical support services associated with the City’s Advanced Metering Infrastructure (AMI) system to support the City’s water utility billing. These services support the daily operation of the City’s FlexNet System and include:
• Sensus Regional Network Interface (RNI): This supports the FlexNet network and the collection and processing of AMI data.
• Sensus Analytics: Provides tools to review AMI data, monitor system performance, and identify major anomalies or discrepancies.
• Base Station Warranty and Support: Provides warranty coverage, firmware updates, remote diagnostics, and troubleshooting for the system’s base stations.
• Technical Support Services: Provides ongoing support for the AMI software, infrastructure, system updates, and integration with the City’s customer information system.
ISSUES/ANALYSIS
Continuation of these services will allow the City to maintain the existing AMI system and associated software and infrastructure support without interruption. The Agreement also establishes defined support procedures and service-level targets for various categories of technical issues.
The City will sole-source these services as Aqua-Metric is the sole factory-authorized distributor for Sensus products, parts, and services in California. The City’s AMI system utilizes Sensus FlexNet technology, and the Sensus RNI, Sensus Analytics, and related support services are proprietary components of the existing system. As the authorized Sensus distributor, Aqua-Metric is the only vendor authorized to provide these services within the City’s geographic area.
Below is a breakdown of the annual pricing subject to a yearly three percent (3%) annual increase as specified in the Agreement
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Thirkettle Co. dba Aqua-Metric Sales Company |
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Fiscal Year 2026-27* |
$59,617.48 |
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Fiscal Year 2027-28 |
$49,445.19 |
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Fiscal Year 2028-29 |
$50,928.55 |
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Fiscal Year 2029-30 |
$52,456.39 |
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Fiscal Year 2023-31 |
$54,030.08 |
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Contract Total: |
$266,477.69 |
*Customer Portal and Portal Text Messages will no longer be supported after FY27, therefore they will be removed.
Staff recommend the City Council award a professional services agreement to Aqua-Metric for software hosting and technical support services for $266,477.69 for a 5-year term. The Agreement provides for continued access to the existing software and related support services, including technical assistance, software updates, troubleshooting, system integration support, and support for applicable field equipment.
Attachment: Exhibit A - PSA