TO: LINDA REICH, CITY MANAGER
FROM: KIM SAO, DIRECTOR OF FINANCE
SUBJECT
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Award of Contract to InfoSend, Inc. for Utility Billing.
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RECOMMENDATION
Award a five-year professional services contract to InfoSend, Inc. for utility billing and on-line payment services, based on the unit pricing set forth in the vendor's rate schedule, with the contract estimated to utilize $300,000 annually, and authorize the City Manager to execute all necessary documents on behalf of the City.
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FISCAL IMPACT
Sufficient funds are included in the FY 2026-27 adopted budget. If approved, funding will be included in future year budgets.
CITY OF CHINO MISSION / VISION / VALUES / STRATEGIC ISSUES
The recommendation detailed above furthers the City's values and strategic issues that serve as key pillars on which identified priorities, goals, and action plans are built, by fostering:
* Financial Stability
* Responsible Long-Range Planning
Revenue: Click or tap here to enter text.
Expenditure: 1003000-43515
Transfer In: Click or tap here to enter text.
Transfer Out: Click or tap here to enter text.
BACKGROUND
The City has utilized InfoSend, Inc. for utility billing, mailing services, and online payment services for over fifteen years and has been satisfied with the quality, reliability, and performance of the services provided. These services are for weekly production of the City's utility bills which includes file transmission, data processing, bill printing, mail preparation, utility bill production, and delivery to the United States Postal Service.
The City incurs the cost of postage for mailing all bills and notices. InfoSend pays this expense upfront and then passes this cost on to the City with no mark up. Therefore, InfoSend only retains a portion of the total amount paid by the City through this contract, with the remainder going to the United States Postal Service. The City is responsible for this postage regardless of the vendor providing the printing a...
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