TO: LINDA REICH, CITY MANAGER
FROM: KIM SAO, DIRECTOR OF FINANCE
SUBJECT
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Award a Professional Services Contract for Software Hosting and Technical Support Services.
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RECOMMENDATION
Award a professional services agreement to Thirkettle Corporation dba Aqua-Metric Sales Company, Riverside, CA for $266,477.69 for Software Hosting and Technical Support Services; and authorize the City Manager to execute all necessary documents on behalf of the City.
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FISCAL IMPACT
Sufficient funds are included in the FY 2026-27 Adopted Budget in the Water Fund.
CITY OF CHINO MISSION / VISION / VALUES / STRATEGIC ISSUES
The recommendation detailed above further the City’s values and strategic issues that serve as key pillars on which identified priorities, goals, and action plans are built, by fostering:
? Superior Customer Service
? Financial Stability
? Responsible Long-Range Planning
? Effective Technology
Revenue: Click or tap here to enter text.
Expenditure: 5203100 - 43070 Transfer In: Click or tap here to enter text. Transfer Out: Click or tap here to enter text. BACKGROUND
The City of Chino utilizes Aqua-Metric Sales Company (Aqua-Metric) for software hosting and technical support services associated with the City’s Advanced Metering Infrastructure (AMI) system to support the City’s water utility billing. These services support the daily operation of the City’s FlexNet System and include:
Sensus Regional Network Interface (RNI): This supports the FlexNet network and the collection and processing of AMI data.
Sensus Analytics: Provides tools to review AMI data, monitor system performance, and identify major anomalies or discrepancies.
Base Station Warranty and Support: Provides warranty coverage, firmware updates, remote diagnostics, and troubleshooting for the system’s base stations.
Technical Support Services: Provides ongoing support for the AMI software, infrastructure, system updates, and integration with the City’s customer information syst...
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